More than 1,800 Original OEM windshields in stock including heavy equipment

The auto glass network may tell you that:

the glass shop you request is not on their list

that if you don't use a shop on their list there may be no warranty

that you may have to pay money out-of-pocket if you don't use their preferred shops

no one can take your right to choose away from you

you will be protected by our "Life of the Vehicle" warranty

it will not cost you one dime more to use Blue Ridge Auto Glass

Glide your mouse over the car to learn what you should know about safe auto glass installation.

About Cold Weather Installation

Auto glass installers must consider outside temperatures when determining safe drive-away times after repairing or replacing auto glass. One-part glues require moisture to cure. Lower temperatures and humidity require more time for the urethane to reach strengths capable of passing applicable standards. Your auto glass installer should tell you how much time is required before you can safely drive away.

Your installer should use a two-part glue when temperatures drop below 40 degrees Fahrenheit. Vehicles equipped with air bags require additional time to cure to allow the glue to reach a strength of at least 150 psi. Some automobile manufacturers require higher strengths prior to releasing the vehicle. Ask your auto glass installer how much time is needed before air bag deployment can cause your windshield to blow out.

If you must drive your vehicle within a certain time after repairing or replacing auto glass, let your installer know. Your installer can help ensure your safety. Two-part glues cost slightly more than one-part glues. Your insurance company will pay for part of the additional cost.

The person on the other end of the line may not be a representative of your insurance company

Insurance companies often have a special name and phone number for their auto glass claims program but seldom do they mention that the claim is actually being handled by an Auto Glass Network. Most of the networks are telephone call centers owned and operated by large retail auto glass replacement companies.

When you call the 800 number for your claims program, the glass network's computer brings up a screen with the name of the glass claims program for your specific insurance company. They know before they answer the phone which insurance company covers the caller.

When they answer the phone, they identify themselves with the name of the insurance company of the claims program, even though the person answering the phone is an employee of the glass shop's network.

The network employee determines who they want to do the job. If your claim is large, or more expensive with good profit potential, they will try to "steer" the job to one of their own company stores. If it is a smaller claim with lower profit potential, they will send the job to one of the low price glass shops in the area.

The temptation to steer jobs is so widespread that there are presently lawsuits throughout the country seeking to bar this kind of coercion.

When a network contacts us to "work out a deal" the first and only question they ask is "Will you do the job for $....." and then offer a ridiculously low price.

They never ask:

if we use original manufacturers' (OEM) glass

if we use OEM adhesives

about the training, experience, and certification of our installers

about our "Life of the Vehicle" warranty

Virginia and West Virginia are "Right to Choose" States

You can call Blue Ridge Auto Glass directly. We will handle the network's personnel and paperwork for you.

You can call the network and insist on using Blue Ridge Auto Glass.

If you experience any resistance, contact your insurance agent immediately. He or she will want to know.

Learn more about your rights at these websites:

• Auto Glass Focus on the Law
• Windshields, A Family Health Decision